Return/Exchange Policy

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While we take pride in all of our ByRaya products, if you are not satisfied with your online purchase we are happy to assist you with returns. Returns must be started within 14 days of ordering the item(s). Expedited shipping fees are not eligible for refunds. All returns will be processed as a Refund, Exchange or Store Credit . To be eligible for store credit you must have a ByRaya Member Account. You can check the status, transaction history and total sum of credits in your Member account Store Credit section. Store credit will be redeemable on all items sold at ByRaya.com. Please see all eligible item return conditions below. No Exchange or Store Credit on Latex Dresses.  

RMA must be requested & approved. Items must be unworn, unaltered, unwashed. Items must be undamaged. Items must be in original packaging with tags.  All free and Promotional items must also be returned. All returned packages must have a RMA slip inside, available upon return approval. 

EXCHANGES:  Exchanges must be started within 14 days of ordering the item(s). Expedited shipping fees are not eligible for refunds. To be eligible for store credit you must have a ByRaya Member Account. You can check the status, transaction history and total sum of credits in your Member account Store Credit section.  Please see all eligible item return conditions below. Request Return RMA (return merchandise authorization).  RMA must be requested & approved. Items must be unworn, unaltered, unwashed. Items must be undamaged. Items must be in original packaging with tags. All free and Promotional items must also be returned. All returned packages must have a RMA slip inside, available upon return approval. 

CROSS-EXCHANGES:  Cross-exchanges are not available, you may purchase the item of your choice and request a return** for the undesired item.    

DEFECTIVE ITEMS:  ByRaya.com warrants products against defects in materials or workmanship. Byraya will replace all defective items (if available) for the same EXACT item. Defected item returns must be started within 48 hours of receiving item, defective item returns must be accompanied with photos of item and packaging damage. Please see all eligible item return conditions below. 

Request Replacement must be requested & approved. Items must be unworn, unaltered, unwashed. Items must be in original packaging with tags. All returned packages must have a RMA slip inside, available when upon return approval. ByRaya is not responsible for return shipping.

To Start a return, you will need to print & fill out the return request form and mail it in with your return.